Customer Support Software
EasyCollab is a customer support software with a built-in ticketing system that keeps every customer request in one place. Turn incoming emails into tickets automatically, assign them to the right team, track time spent on each request, and keep the full history — comments, documents, status changes — in a clear audit trail. Built for small businesses, agencies and teams with clear organizational structure.
Who Is EasyCollab Customer Support Software For?
EasyCollab’s ticketing system is built for teams that handle requests every day — from customers or from colleagues. It works equally well for external customer support and internal help desks (IT, HR, facilities).
Internal Help Desk for IT, HR and Operations
Employees submit requests through the system, and IT, HR or operations resolve them through a clear ticket workflow. Categorize requests by type, route to the right sector, and track everything in real time.
Customer Support and Complaint Management
Create tickets directly from customer emails — the system captures the sender, keeps the full conversation history, and links the ticket to a client record. Ideal for agencies, service companies and post-sale support teams.
Technical Support for Field and Multi-Location Teams
Link each ticket to a specific location and client, assign it to a sector or a specific technician, and track how much time was spent on each job. Recurring tickets handle scheduled maintenance automatically.
All Customer Support Software Features in One Platform
EasyCollab as help desk software brings together everything your
team needs — from email intake and ticket routing, to team
collaboration, time tracking and reporting. No more jumping between
email, spreadsheets and three different tools.
- Email-to-Ticket — connect your support email address and every incoming message becomes a ticket, with full conversation history preserved
- Hierarchical Categories — organize tickets by type, sector and the team that resolves them
- Assignee, Team & Followers — each ticket has a primary owner, a working team, followers, and can include external collaborators
- Time Tracking per Ticket — measure exactly how much time was spent on each request, broken down by agent and client
- Recurring Tickets — automate scheduled work: weekly reports, monthly checks, quarterly maintenance
- AI Ticket Assistant — help agents respond faster with AI suggestions right inside the ticket
One Support System Instead of Chaos in Email and Spreadsheets
Bilo da vodite 10 ili 200 ljudi – EasyCollab vam daje potpunu kontrolu i uvid.
Replace Scattered Emails with a Single Ticketing System
Stop searching Gmail for that one reply from three weeks ago. EasyCollab keeps every request, every comment, every document and every status change neatly organized — with an audit trail of who changed what and when.
Clear Ticket Routing by Sector and Role
Every ticket category is tied to a sector, a team and a set of rules that define who can do what. Employees see only tickets relevant to them, while sector leads have full visibility over their team's workload.
Real-Time Insight into Every Support Request
Live dashboards show your most active agents, busiest categories, overdue tickets and tickets approaching their deadline — without manually building reports.
A Help Desk Solution That Fits Your Organization
Become an EasyCollab Partner
If you sell software solutions, provide consulting, or work on process digitalization — EasyCollab is a perfect addition to your portfolio.